Changelog

Quieter overnight reports

Overnight reports now group routine work, so the only things you see are the ones that need you.

• ImprovedRoutine actions are summarised in a single line. For most teams, the whole report is now one sentence.
• ImprovedScheduling is ready for the clocks going back on 25 October.
• FixedTwo workspaces could keep thanking each other by email. They no longer do.

Contact details

Post for HANDOFFice Ltd now goes to our mail-handling partner. Nothing else changes. The Ancoats office remains operational.

• ImprovedForum notifications now arrive as a single overnight digest.

Approvals without the wait

Production changes no longer queue for a business-hours approver. Approvals now complete as soon as a change is ready.

• ImprovedApproval receipts still go to the approver's inbox, as before.
• ImprovedNothing about how approvals are recorded has changed.

HANDOFFice 3.0

HANDOFFice 3.0 runs your operations end to end: support, scheduling, docs and tickets in one agent, with one approval step.

• NewOne agent across every queue, with one memory of your business.
• NewOvernight reports.
• ImprovedEscalations are down 60%. HANDOFFice needs help less often.

Cleaner dashboard copy

• ImprovedAlt text and tooltips across the dashboard have been rewritten for clarity and consistency.
• RemovedUnused strings and code comments from the web app.

Continuity improvements

Following last week's release, we've made a few changes to how continuity works for teams with people on leave.

• ImprovedOut-of-office replies are no longer needed for most teams.
• FixedSome replies showed the wrong job title in the signature.

Smarter ticket routing

HANDOFFice now routes tickets by who usually handles them, not just by category.

• NewRouting learns from your team's history.
• ImprovedFewer tickets bounce between people.
• FixedWeekend tickets no longer wait for Monday.

HANDOFFice 2.0

HANDOFFice 2.0 learns how your team works and suggests what to hand off next.

• NewSuggested handoffs, ranked by hours saved.
• NewBoard-ready summaries.
• ImprovedHuman approval now covers docs as well as systems.

Banter is now HANDOFFice.

Turns out customers didn't want an assistant that chats. They wanted one that does.

• NewHANDOFFice acts. It closes tickets, books meetings and files docs, instead of telling you about them.
• NewHuman approval. Every production change now waits for a named approver on your team.
• NewA public status page.

P.S. Banter's jokes have been archived, not deleted. K.

Drafts in your team's tone

Banter can now draft replies that sound like your team, not like a robot.

• NewTone matching for drafts.
• FixedBanter no longer signs emails "Cheers!" unless you do.

We eat our own cooking

As of this week, Banter answers Banter's own support inbox. If you emailed us recently and got a suspiciously cheerful reply, that was Banter.¹

Hello, Banter

Our first release. Banter is a chat assistant for small teams. It answers questions, drafts replies and remembers who's who. It's early. Tell us what breaks.